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Privacy Policy

Fouta App (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (“App”).

By using Fouta App, you agree to the collection and use of information in accordance with this policy.

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1. Information We Collect

We collect different types of information depending on how you use the app:

a. Personal Information

  • Name, username, email address, phone number

  • Profile picture and bio

  • Account role (Admin, Creator, User, Seller, Driver)

b. Content Data

  • Photos, videos, posts, and stories you upload

  • Messages (single and group conversations)

  • Comments, likes, and shares

c. Commerce & Delivery Data

  • Product listings created by sellers

  • Order details (products, address, contact info)

  • Cash on Delivery transaction data

  • Delivery tracking information

d. Driver Verification Data

To ensure safety and trust, drivers must provide:

  • National ID or equivalent

  • Driving license

  • Vehicle information (type, registration, documents)

e. Device & Usage Data

  • IP address, device type, operating system

  • App usage behavior (features used, interactions)

  • Log data and crash reports

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2. How We Use Your Information

We use your data to:

  • Create and manage your account

  • Enable social media features (posting, sharing, messaging)

  • Process orders and manage deliveries

  • Verify driver accounts for safety

  • Improve app performance and user experience

  • Prevent fraud and ensure platform security

  • Communicate updates, notifications, and support messages

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3. Sharing Your Information

We do not sell your personal data. However, we may share information in the following cases:

  • With service providers (hosting, analytics, notifications)

  • Between users (e.g., sellers and buyers for order fulfillment)

  • With delivery personnel for order completion

  • When required by law or legal process

  • To protect rights, safety, and prevent fraud

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4. User-Generated Content

Any content you post (photos, videos, comments, profiles) may be visible to other users depending on your privacy settings. You are responsible for what you share on the platform.

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5. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

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6. Data Retention

We retain your data:

  • As long as your account is active

  • As necessary to comply with legal obligations

  • To resolve disputes and enforce agreements

You may request account deletion at any time.

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7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to data processing

To exercise these rights, contact us at: 

fouta.app@gmail.com

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8. Children’s Privacy

Fouta App is not intended for children under 13 (or applicable local age). We do not knowingly collect data from children.

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9. Third-Party Services

The app may use third-party services (e.g., analytics, cloud storage). These services have their own privacy policies, and we encourage you to review them.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be notified via the app or updated on this page with a new effective date.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

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12. Consent

By using Fouta App, you consent to this Privacy Policy.

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